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Please contact us with any questions you may have about our site, services, products, etc. You will receive a reply within 24 – 72 business hours.

You can reach us at following customer service

You can also search our FAQ for additional problems or questions.

If you would like to speak directly to one of our customer support representatives, please call toll free at
+1 (323)-456-91-23.


If you do not find the answer to your question, you are welcome to contact us, our customer service team 24 hours online answer

A :Yes, we offer customization service on these

A: Our factory production capacity is 50,000 PCS per month.

A : Normally MOQ 100pcs, but we also accept small sample order for quality clients.

A : Yes, we offer sample.

A : For sample order, 3-5 days. For bulk order, 15-35 days.

A : Our heating pad can work at least 2 years.

A : Professional product quality inspection team ensures order defective rate.Otherwise, we take full responsibility according to our wholesome after-sales support system

A : Payment terms vary among different countries. Generally, 30% T/ in advance, 70% balance before shipment.

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